You've assembled the largest ophthalmic network in America. Now give it a brain.
You merged the hardware. But Lombart doesn't talk to Marco. Marco doesn't talk to Santinelli. And "One Service" is a human router sitting between them.
"One Service" requires one human per X calls. Grow 10x, hire 10x. There's no leverage.
Lombart ERP. Marco CRM. Santinelli inventory. Different schemas. Different APIs. Different truths.
You find out a slit lamp is broken when the doctor calls to complain. The part ships after the revenue is lost.
Your best technicians know which Nidek model needs which part. When they leave, that knowledge walks out.
Every slit lamp, refractor, and autokeratometer becomes a neuron in a single distributed brain.
Devices report wear patterns. The system predicts failure before it happens. Parts ship proactively.
The system knows which technician is closest, most qualified, and has the right part in their truck.
Every repair becomes training data. The network gets smarter with every interaction. No more tribal knowledge.
One dashboard. Every device. Every technician. Every part. Real-time health of the entire network.
Signed Friday, February 20, 2026. Objective AEC-ONE-001: 40% cycle time reduction across 120 users and 6 workflows in 90 days, or terminate with no penalty.